Temporary Signature Suspension

FedEx has temporarily suspended, for most deliveries in Canada and the U.S., the need for a signature. A physical signature is not required for FedEx Express and FedEx Ground shipments except when an adult signature is required.

You can designate specific delivery signature options for your FedEx Express and FedEx Ground shipments — offering you and your customers more control and extra peace of mind. You can choose from four different signature options.
 

Delivery Signature Options

• No signature required (NSR) - FedEx may release the package without anyone present. This option may not be available for all shipments or to all destinations. See the FedEx Service Guide for more details.
• Direct signature required (DSR) - Someone at the recipient’s address may sign for the delivery. If no one is at the address, FedEx may reattempt the delivery.
• Indirect signature required (ISR) - FedEx may release the package in any of the three ways:
  • Obtaining a signature from someone at the delivery address.
  • Acquiring a signature from a neighbor, building manager, or other person at a neighboring address.
  • Where available, gaining authorization from the recipient to release the package without anyone present.
• Adult signature required (ASR) - FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. For Canadian deliveries, the recipient must be 19 years of age and present government issued photo identification.

Not all options are available for all shipments or to all destinations. Special handling fees may apply. See the FedEx Service Guide for more information.