Gorgias is a customer support helpdesk specially designed for online stores. Gorgias builds a multi-channel helpdesk integrated with eCommerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales.
 

Our Mission

Our mission is to help independent eCommerce brands provide an outstanding customer service experience. How do we do this? We want to change the role of support agents from responding to repetitive questions to being sales associates that advise customers. Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center.